Aberdeen

SAP CX Architect
£90k - £135k base + benefits
Location: either London, Manchester, Birmingham, Bristol, Glasgow, Wales, Liverpool or Sheffield
Full Time Permanent

As a trusted, approved and preferred recruitment partner to this prestigious organisation, we have been asked to assist in the recruitment of an SAP CX Architect. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

Key Skills:
• SAP CX (C/4HANA) configuration experience- having been involved in 2 complete project lifecycles in one of the following components.
• SAP CX (C/4HANA)
• Sales Cloud
• Service Cloud
• Commerce Cloud
• Marketing Cloud

Responsibilities:
• You will be an integral part of our SAP Customer Engagement Team, enabling a smooth implementation by taking a flexible approach to:
• Executing and facilitating workshops.
• Leading teams that are based both on-site and remote.
• Working on all elements of the project lifecycle from sales through to early life support.
• Continuously identify and resolve issues that arise during the project life cycle.
• Configure SAP
• Prepare functional specs for the build of RICEFW objects
• Contribute to our team and practice capability and growth.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Availability Manager – Inverness, Scottish Highlands
Salary – Circa £45,000

We are currently looking for a Availability Manager to join a leading, innovative and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package. Working as part of the Service Management this role will encompass the overseeing of change management staff managing the lifecycle of changes.

As Availability Manager, you will act as the owner of the Capacity Management, Availability and Demand Processes and oversee the delivery of these, contributing to the efficient and effective running of all related activity.

Key Responsibilities
• Establish and maintain comprehensive capacity management planning process taking into account current and future demand.
• Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
• Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
• Ensure that stakeholder resources are appropriately identified and coached.
• Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
• Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
• Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, taking into account daily, weekly and seasonal variations in capacity demands.
• Develop and propose scenarios for addressing capacity constraints and define associated costs, risks and benefits of each.
• Ensures high quality reports are produced and manages associated management actions
• Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
• Adherence to Availability and Capacity Management Policies, Guidelines and Process
• Builds and maintains effective working relationships with Customers and Suppliers
• Leads operational and management oriented meetings
• Provides feeds into the Continuous Service Improvement process where appropriate

Capacity Manager – Inverness, Scottish Highlands
Salary – Circa £45,000

We are currently looking for a Capacity Manager to join a leading, innovative and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package. Working as part of the Service Management this role will encompass the overseeing of change management staff managing the lifecycle of changes.

As Capacity Manager, you will act as the owner of the Capacity Management, Availability and Demand Processes and oversee the delivery of these, contributing to the efficient and effective running of all related activity.

Key Responsibilities
• Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
• Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
• Ensure that stakeholder resources are appropriately identified and coached.
• Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
• Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
• Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, taking into account daily, weekly and seasonal variations in capacity demands.
• Develop and propose scenarios for addressing capacity constraints and define associated costs, risks and benefits of each.
• Ensures high quality reports are produced and manages associated management actions
• Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
• Adherence to Availability & Capacity Management Policies, Guidelines and Process
• Builds and maintains effective working relationships with Customers and Suppliers
• Leads operational and management oriented meetings
• Provides feeds into the Continuous Service Improvement process where appropriate

Key Skills
• Quality documentation and report writing ability (experience with reporting tools)
• General management skills (time management, communica

Change Lead – Inverness, Scottish Highlands
Salary – £75,000 - £80,000
We are currently looking for a Change Lead to join a leading, innovative and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.
Working as part of the Service Management this role will encompass the overseeing of change management staff managing the lifecycle of changes.
As the Change Lead you will ensure that change management staff are following processes and the lifecycle of changes are logged, progressed, updated/authorised and actioned/resolved within the scope of the Service Level Agreement, ensuring that all necessary parties are informed and involved in the process.
Key Responsibilities
As Change Lead, your responsibilities may include, but not be limited to:
• Ensure that all changes are managed properly by the Change management support staff
• Initiates periodic checks and balances of existing changes within the system for accuracy and process compliance by both the change managers and support staff
• Escalate any changes which are damaging the quality of the Authority Service
• Ensure all changes comply with controls and customer/regulatory controls
• Ensure process for Change Management is utilized
• Ensure the distribution of daily, weekly and adhoc reports occurs
• Ensure training occurs and monitor regular training for resolver groups in preparing RFC’s
• Identify issues and risks and propose and initiate solutions
• Minimize costs for supporting the change management process
• Identify process non compliances and ensure action is taken
Key Skills
As someone with experience in Change Management with a good General knowledge of desktop products, procurement and operational delivery of services, you will demonstrate an ownership mentality and will be able to evidence the below requirements:
• Have strong knowledge of how to manage SLA’s and KPI’s;
• Be an influencer;
• Strong leadership skills;
• Ability to update existing and create new process documentation and training materials;
• Arbitrate all change queries;
• Possess a good personal network of contacts to enable them to “know who does what”;
• Remain calm under pressure;
• Excellent Presentation Skills;
• Conflict management.
• Experience of reporting tools
• Previous experience of ServiceNow and Remedy would be desirable but not essential.
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